Having a broken printer is certainly not one of the most pleasant of experiences when dealing with your IT equipment, but it doesn't mean you should just send it straight to the nearest printer repair shop without consideration.
One of the best things you can do is to make sure that when you send your printer to be repaired, you send it to somewhere reputable where you are confident that you will get the printer back in full working order, and that the printer repair will come with an assurance that those repairs will have solved the problem for...